Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website https://waen.ai (“Website”), as well as the purchase, installation, use, and support of hardware monitoring systems, software platforms, digital dashboards, mobile applications, and related services (“Services”) provided by AIWAEN Innovative Engineering LLC (“we”, “us”, “our” or “AIWAEN”), a company registered in the United Arab Emirates.

2. Use of Website

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Website or our systems
• Interfere with or disrupt the Website or servers
• Copy, reproduce, or distribute any content without our written permission

3. Products and Services

3.1 Scope

Our Services include supply of monitoring hardware (sensors, stations), software platforms (web portals, mobile apps, dashboards), system installation, integration, technical support, maintenance, and upgrades.

3.2 Orders & Contracts

All purchases and service engagements are governed by a separate written quotation, purchase order, or formal contract (“Agreement”). In case of conflict, the specific Agreement prevails over these general Terms.

3.3 Installation & Commissioning

Unless otherwise agreed in writing, installation and commissioning are provided by AIWAEN or our authorized partners. Client must provide safe site access, necessary permissions, and infrastructure (power, communication, mounting points) as agreed.

4. Payment Terms

• Prices are quoted in AED, OMR or USD and exclude VAT/taxes unless stated otherwise
• Payment terms are specified in the Agreement (100% advance)
• Late payments bear interest at 1.5% per month or the maximum rate permitted by law

5. Warranty & Liability

Hardware Warranty: We provide a standard limited warranty of 12–24 months (depending on product) against manufacturing defects, subject to proper installation and use. Extended warranties are available under separate agreement.
Our total liability arising from or related to the Services shall not exceed the total amount paid by you under the relevant Agreement in the twelve (12) months preceding the claim.
We shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of data, profits, business interruption, or environmental damage claims, even if advised of the possibility.

6. Intellectual Property

All software, dashboards, mobile applications, documentation, and proprietary technology remain the exclusive property of AIWAEN or our licensors. You receive a limited, non-transferable license to use the software solely as part of the delivered Services during the term of the Agreement.

7. Data & Monitoring Information

Environmental monitoring data collected by the systems belongs to you (the client). We act as data processor only and process such data solely to provide the Services, perform maintenance, and generate reports as agreed. See our Privacy Policy for more information.

8. Termination

Either party may terminate the Agreement for material breach (after 30 days written notice and opportunity to cure, where curable). Upon termination, you must cease using licensed software and return/remove our equipment as applicable.

9. Governing Law & Dispute Resolution

These Terms and any Agreement are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any disputes shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on the Website with a revised effective date. Continued use of the Services constitutes acceptance of the changes.

11. Contact Us

For questions regarding these Terms, please contact:
AIWAEN Innovative Engineering LLC
Email: info@waen.ai
Phone: +971 54 556 4300