Privacy Policy

1. Introduction

Aiwaen Innovative Engineering LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information obtained through our website https://waen.ai, business communications, contracts, and while providing advanced water quality, flow, and toxic gas monitoring systems and services.

2. Information We Collect

2.1 Information You Provide

• Name, job title, company name
• Business email and phone number
• Billing & project addresses
• Information submitted via contact forms, quotations, or support requests

2.2 Automatically Collected Data

• IP address, browser type, device information
• Pages visited, time spent, referral sources

2.3 Monitoring System Data

We act as data processor for environmental sensor data (water quality parameters, flow rates, gas readings). This data belongs to our clients and is processed solely to deliver and support the contracted Services.

3. How We Use Your Information

• Provide quotations, proposals, and technical support
• Perform contracts, install, and maintain monitoring systems
• Manage client relationships and deliver customer service
• Comply with legal obligations and protect our rights
• Improve our services (using anonymized/aggregated data only)

4. Sharing Your Information

We do not sell personal data. Limited sharing occurs with:

• Trusted service partners and subcontractors (under strict agreements)
• Professional advisors (legal, financial)
• Authorities when required by law

5. International Data Transfers

Your data may be transferred to and processed in the UAE and other countries where our partners operate. We use appropriate safeguards to ensure an adequate level of protection.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

7. Your Rights

Depending on applicable law you may have rights to access, correct, delete, or restrict processing of your personal information. Contact us to exercise these rights.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.

9. Contact Us

For any privacy-related questions please reach out to:
Aiwaen Innovative Engineering LLC
Email: info@waen.ai
Phone: +971 54 556 4300